Legal
Terms & Conditions
The terms that govern use of this website and engagement of 3rdmatrix for growth services.
Last updated October 1, 2026
1. Agreement to these terms
These Terms & Conditions ("Terms") govern your use of this website (3rdmatrix.com and its subdomains, the "Site") operated by 3rdmatrix Consultancy Private Limited ("3rdmatrix", "we", "us", "our"), CIN U74999WB2019PTC234925, GST 19AABCZ4556A1ZC, registered office at 15th Floor 06 Module, Bengal Eco Intelligent Park, EM3 Block, Saltlake Sector V, Kolkata, West Bengal 700091, India.
By browsing the Site, submitting a form, or contacting us for a growth audit or proposal, you agree to these Terms. Where you engage 3rdmatrix as a paying client, the specific commercial terms, scope, timelines and fees agreed in your signed proposal, statement of work or service agreement will govern that engagement; these Terms apply in addition, to the extent they do not conflict with that agreement.
2. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, anyone else. You must not attempt to gain unauthorised access to the Site, its servers, or any systems or networks connected to it.
3. Enquiries, audits and proposals
Information submitted through our contact or audit-request forms, phone or WhatsApp is used to respond to your enquiry and prepare a relevant growth audit or proposal, as described in our Privacy Policy. Any audit, estimate, proposal or figures shared before a signed engagement are indicative and based on information available at the time; they are not a guarantee of results, timelines or cost, and do not themselves create a binding service commitment.
4. Client services
Where you engage 3rdmatrix for performance marketing, website/landing-page development, automation, WhatsApp funnels or related services, the specific scope, deliverables, fees, payment schedule and timelines will be set out in a separate signed proposal or service agreement. General principles that apply across engagements:
- Marketing performance depends on factors outside our sole control — including platform policies, market conditions, competitor activity, creative/offer performance and the client's own sales process — so numeric targets discussed during scoping are goals, not guarantees, unless explicitly stated as a contractual commitment in the signed agreement.
- Where we are granted access to a client's ad accounts, website, analytics, CRM or other platforms, that access is used solely to deliver the agreed scope of work and is handled in line with our Privacy Policy.
- Media/ad spend is typically billed and paid directly by the client to the advertising platform (e.g. Google, Meta) unless otherwise agreed in writing; our fees are for strategy, management and execution.
- Either party may raise, review and agree changes to scope, timeline or fees in writing as the engagement progresses.
5. Fees and payment
Fees, invoicing frequency and payment terms for client engagements are set out in the applicable proposal or service agreement. Unless agreed otherwise in writing, invoices are payable within the timeframe stated on the invoice, and continued or delayed delivery of services may depend on payments being up to date.
6. Intellectual property
The Site's design, layout, text, graphics, logo and other content are owned by or licensed to 3rdmatrix and are protected by applicable intellectual property laws. You may view and share pages of the Site for your own reference, but may not reproduce, republish or exploit Site content for commercial purposes without our written consent.
Deliverables created specifically for a client under a signed engagement (such as campaign creative, landing pages or automation workflows) are governed by the intellectual-property terms of that agreement; unless stated otherwise there, ownership transfers to the client on full payment, while 3rdmatrix retains the right to reference the work, in general terms, as a case study or portfolio piece.
7. Third-party platforms and links
The Site may link to or rely on third-party platforms (such as Google, Meta, WhatsApp, Google Maps and social media). We do not control and are not responsible for the availability, content, policies or practices of those third-party platforms, and your use of them is subject to their own terms.
8. Limitation of liability
The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, to the fullest extent permitted by law. To the fullest extent permitted by applicable law, 3rdmatrix is not liable for any indirect, incidental or consequential loss arising from your use of the Site. Nothing in these Terms limits liability that cannot lawfully be limited under Indian law, and nothing here overrides the specific liability terms of a signed client service agreement.
9. Indemnity
You agree to indemnify and hold 3rdmatrix harmless from any claim or demand, including reasonable legal fees, arising from your misuse of the Site or your breach of these Terms.
10. Changes to these Terms
We may update these Terms from time to time to reflect changes to the Site, our services, or for legal or regulatory reasons. The "last updated" date below reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
11. Governing law and jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or relating to the Site or these Terms will be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal, without prejudice to the dispute-resolution terms of any signed client service agreement, which will govern for that engagement.
12. Contact us
For any question about these Terms, write to us at contact@3rdmatrix.com, call 08065486010, or write to 3rdMatrix Consultancy Private Limited, 15th Floor 06 Module, Bengal Eco Intelligent Park, EM3 Block, Saltlake Sector V, Kolkata, West Bengal 700091, India.
